We're Here to Help
Expert support when you need it
Support Options
Choose the support channel that works best for you
Email Support
inquiry@glassbridgeit.comWithin 4 hours
Send us an email and we'll get back to you promptly
Emergency Support
+63905514174224/7 Critical Issues
For critical issues affecting your business operations
Support Hours
Standard Support: Monday - Friday: 8am - 5pm PHT
PHT (Philippine Time - UTC+8)
Emergency Support: Available 24/7 for critical issues
Knowledge Base
Find answers to common questions
Getting Started
How do I access my account?
Contact us to receive your account credentials and access instructions.
What information do I need to provide?
We'll need basic company information and details about your IT requirements.
Technical Issues
My system is down. What should I do?
Call our emergency support line immediately for critical issues. We prioritize urgent matters.
How do I report a technical problem?
You can report issues via email, phone, or through our support portal if available.
Billing & Payments
How do I pay my invoice?
Invoices can be paid via bank transfer, credit card, or other agreed payment methods.
When are invoices due?
Payment terms are specified on each invoice, typically net 30 days.
Security
How do you protect my data?
We implement industry-standard security measures including encryption, firewalls, and regular security audits.
What should I do if I suspect a security breach?
Contact us immediately via phone or email. We have incident response procedures in place.
Need Immediate Help?
Start a remote support session for instant assistance